Refund Policy
Refund Policy (Cookies & Baked Goods)
Because our cookies and baked goods are perishable, all sales are final once an order has been fulfilled or picked up/delivered.
Refunds or replacements may be offered if:
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Your order is incorrect, missing items, or arrives damaged, or
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There’s a quality issue with your order.
To request help, contact us within 24 hours of pickup/delivery with your order details and a photo (if applicable). If approved, we’ll offer a replacement, store credit, or a refund—depending on the situation.
Cancellations/Changes:
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Orders can be canceled or changed up to 48 hours before the scheduled pickup/delivery time.
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Custom or large orders may be non-refundable once production has started.
No refunds for:
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Preference-based reasons (taste, texture, etc.)
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Issues caused by incorrect storage after pickup/delivery
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Late pickups/deliveries outside the agreed time window
If you tell me whether you offer shipping, local delivery, or pickup (and your cancellation window), I can tailor this to your exact process.